OUR GUARANTEE
Not happy with the item you’ve received? Don’t worry – we’ve got you covered!
If your item isn’t what you’ve expected, make sure to get in touch with us within 30 days of the receiving date – our 30-day 100% money-back guarantee will have your back. Simply contact our support at support@loweskin.com with your order number and we will refund you!
- Each claim is handled individually – we ask for your patience.
- Allow several days before the money is back in your account.
- You will receive an email confirming your refund.
- Any additional fees, such as your credit card or bank charges for the transaction, won’t be reimbursed, and only the money paid to us for the product will be refunded.
WHERE IS MY ORDER?
You can track your order here! Your tracking number is sent to you in a separate email within 1-3 days after you have placed your order.
- Please note that it might take a day or two for the tracking number to update on the tracking system.
- Your order should arrive within 5-12 business days.
- If you cannot locate your order, please get in touch with our customer support team at support@loweskin.com
HOW DO I CANCEL MY ORDER?
Please contact our support at support@loweskin.com within 24 hours from when the purchase was made along with your order number. If the item hasn’t been shipped – our support team will still be able to issue you with a full refund.
